- All damages and shortages must be reported within 24 hours of delivery.
- No returns will be accepted without a written RMA.
- All returns must be made in original packaging and in resalable condition.
- Credits will be issued only after inspection of goods.
- Defective items will be replaced up to 6 months from time of purchase.
- 15% restocking fee may apply for returns within 30 days.
- 30% restocking fee will apply for returns after 30 days.
- No returns allowed after 60 days without management authorization and 50% restocking fee.
- Returns for reasons other than Sunshine error may be subject to a restocking fee of up to 70%.
- No returns will be allowed on special ordered or non-stock items.
- No returns will be allowed on ‘loose piece’ (broken case) orders.
- Sunshine Lighting reserves the right to refuse nonconforming RMAs.
